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FTB Mortgages about us

FTB Mortgages is committed to delivering exceptional service to our clients. Our mission is clear: we provide personalised and thoughtful advice tailored to your unique needs and circumstances. We’re dedicated to being your trusted partner every step of the way.

Whether you’re in the early stages of house hunting, need assistance with negotiation strategies when you’ve found your dream home, or face changes in your circumstances after securing a mortgage, we’re here for you.

Our commitment goes beyond finding you the best mortgage or protection product. We aim to establish lasting relationships, ensuring that we’re your first point of contact when life takes unexpected turns. We adhere to a fundamental principle: “If I were in the client’s shoes, what would I do?” This principle is rooted in honesty, and we will never recommend anything we wouldn’t do ourselves in the same situation.

In some cases, this means advising you to wait before buying a property, rather than rushing into an uncompetitive mortgage. It might also mean advising you to reconsider a purchase following a survey, even if everything else seemed settled. Our focus is on doing what’s right for you, even if it means a financial sacrifice on our part, because we believe in building long-term client relationships based on integrity.

To truly understand what it’s like to work with us, we encourage you to connect with our clients or read our testimonials page to see what others have said about their experiences with FTB Mortgages. Your satisfaction and peace of mind are our top priorities.

Chris Pillow

I am the owner of FTB Mortgages and a CeMAP qualified mortgage and protection adviser, who has been working in the financial services industry since 2014.

My objective for every client is to make whatever area of advice we are working on as personal and as stress free as possible, by understanding their objectives and circumstances from the outset and being on hand to guide them through the process, every step of the way, from initial meeting to completion and beyond. Every client is different and therefore, rightly, so is every piece of advice that I give. A one size fits all approach does not exist at FTB Mortgages and nor should it in the industry in my opinion.

My biggest achievement since working as an adviser is that every new client that I have worked with has come to me as a direct result of a referral from an existing client. My business has not grown because of advertising or by paying for leads, but instead based on the service I have provided for my clients. Being referred by someone who has no incentive is the greatest compliment I can be paid professionally, and I am grateful for each and everyone.

When I am not working, I will usually be found out walking the family dogs Murphy and Saffi or at Hastings and Bexhill Rugby Club supporting, coaching and occasionally playing.